质量管理体系 要求GB/T 19001-2016 8.5.5 交付后的活动 中英文对照
质量管理体系 要求GB/T 19001-2016 8.5.5 交付后的活动中英文对照
8.5 生产和服务提供
更新日期：2024-07-19
8.5.5 交付后的活动
组织应满足与产品和服务相关的交付后活动的要求。
在确定所要求的交付后活动的覆盖范围和程度时，组织应考虑：
- 法律法规要求；
- 与产品和服务相关的潜在不期望的后果；
- 产品和服务的性质、用途和预期寿命；
- 顾客要求；
- 顾客反馈。 注：交付后活动可能包括保证条款所规定的相关活动，诸如合同规定的维护服务，以及回收或最终报废处置等附加服务等。
8.5.5 Post-delivery activities
The organization shall meet requirements for post-delivery activities associated with the products and services.
In determining the extent of post-delivery activities that are required, the organization shall consider:
- statutory and regulatory requirements;
- the potential undesired consequences associated with its products and services;
- the nature, use and intended lifetime of its products and services;
- customer requirements;
- customer feedback. NOTE Post-delivery activities can include actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.
