质量管理体系 要求GB/T 19001-2016 8.2.1 顾客沟通 中英文对照
质量管理体系 要求GB/T 19001-2016 8.2.1 顾客沟通中英文对照
8.2 产品和服务的要求
更新日期：2024-07-19
8.2.1 顾客沟通
与顾客沟通的内容应包括：
- 提供有关产品和服务的信息；
- 处理问询、合同或订单，包括变更；
- 获取有关产品和服务的顾客反馈，包括顾客投诉；
- 处置或控制顾客财产；
- 关系重大时，制定有关应急措施的特定要求。
8.2.1 Customer communication
Communication with customers shall include:
- providing information relating to products and services;
- handling enquiries, contracts or orders, including changes;
- obtaining customer feedback relating to products and services, including customer complaints;
- handling or controlling customer property;
- establishing specific requirements for contingency actions, when relevant.
