质量管理体系 要求GB/T 19001-2016 5.1.2 以顾客为关注焦点 中英文对照
质量管理体系 要求GB/T 19001-2016 5.1.2 以顾客为关注焦点中英文对照
5.1 领导作用和承诺
更新日期：2024-07-19
5.1.2 以顾客为关注焦点
最高管理者应通过确保以下方面，证实其以顾客为关注焦点的领导作用和承诺：
- 确定、理解并持续地满足顾客要求以及适用的法律法规要求；
- 确定和应对能够影响产品和服务的符合性以及增强顾客满意能力的风险和机遇；
- 始终致力于增强顾客满意。
5.1.2 Customer focus
Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that:
- customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
- the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
- the focus on enhancing customer satisfaction is maintained.
